Refund & Returns Policy

At Vegan Pizza House, customer satisfaction is our top priority. If you experience an issue with your order, please contact us immediately. For the fastest response, please call the restaurant directly or contact your third-party delivery service where applicable.

This Refund & Returns Policy outlines how we handle cancellations, refunds, returns, replacements, and store credit for food orders, gift cards, and related services. For our website and ordering terms, please review our Terms of Use. For our privacy practices, please review our Privacy Policy.

Nothing in this policy limits any rights, remedies, cancellation rights, refund rights, or protections that cannot be excluded or limited under applicable law.

1. Cancellations

Because our food is freshly prepared, production begins immediately after your order is confirmed and payment is received.

• Food Items: Cancellations, refunds, or store credits cannot typically be accepted once preparation has begun, including instances where an item was ordered by mistake or you have a change of mind.
• Non-Food & Promotional Items: Refunds and store credits are not available for non-food items, beverages, or gift cards.

2. Returns and Inspection

To be eligible for a refund, discount, store credit, or exchange, the food must be returned to the restaurant in its original container with a valid receipt for management inspection.

• Consumption Limit: No discounts, refunds, or store credits will be issued if more than 10% of the food has been consumed or removed.
• Verification: A refund, credit, or replacement may be refused if the food has been discarded, repackaged, or tampered with in a way that prevents our team from verifying the reported issue.

3. Wrong, Missing, or Unsatisfactory Food

If there is an issue with your order, please notify us as soon as it is noticed so we can make it right.

Wrong Food Items

If you receive food different from what is listed on your receipt, you may return the incorrect item to the restaurant to pick up a corrected order. If returning the food is not possible, management may offer store credit for a future visit.

Missing Food Items

If an item listed on your receipt is missing, please inform us immediately. You can pick up the missing item at the restaurant, or choose to cancel the missing item before it is prepared to receive a store credit or a refund to your original payment method.

Unsatisfactory Food

If you are unsatisfied due to improper preparation, damaged packaging, delivery issues, or a foreign object, please call us right away. Depending on the issue, management may prepare a replacement order, issue store credit, or refund the amount to the original payment method. Refunds are not typically provided if you simply do not like the flavor profile of a properly prepared item.

Payment Note: Cash refunds are not offered unless required by law or approved as an exception by management. Approved refunds are typically processed back to the original payment method used for the order.

4. Complimentary Food and Gift Cards

• Complimentary Items: No refund, store credit, or cash value can be provided for complimentary or promotional food items.
• Gift Cards: All gift card sales are final. Gift cards cannot be returned, resold, or eligible for refunds. Please treat gift cards like cash; Vegan Pizza House is not responsible for lost, stolen, or damaged cards, or any unauthorized use.

5. Repeated or Unusual Requests

To keep our refund and return process fair and consistent for all customers, Vegan Pizza House closely reviews tracking histories and reserves the right to limit refund or return options for individuals making repeated, unusual, or unreasonable requests.

6. Changes to this Policy

We may update this Refund & Returns Policy from time to time to reflect operational updates. Changes take effect immediately upon being posted to the website. We encourage you to review this page regularly to understand the current practices that apply to your orders.

7. Contact Information

Last updated: May 15, 2026