Privacy Policy

At Vegan Pizza House, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your information when you interact with us online, by phone, in person, or through our official social media channels.

For our website and ordering terms, please review our Terms of Use. For cancellation, refund, and return practices, please review our Refund & Returns Policy.

Nothing in this Privacy Policy limits any rights, remedies, access rights, correction rights, complaint rights, or privacy protections that cannot be excluded or limited under applicable law.

1. Information We Collect

We collect the personal information reasonably needed to accept, process, and deliver your orders, respond to inquiries, and operate our business. This includes:

• Contact Information: Your name, phone number, email address, and delivery address (including suite/apartment numbers).
• Order & Transaction Details: Order history, items purchased, timing details, payment or refund confirmations, and customer support messages.
• Technical & Device Data: Browser or device information, cookie preferences, approximate location text used for delivery checks, account access-code verifications, and fraud-prevention records.
• Social Media Interaction: Messages, comments, or tags sent to our official social media accounts.

2. How We Use Information & Communicate

We use your personal information to run our business and provide secure services. Specifically, this includes processing orders, verifying payments, calculating delivery estimates, handling refunds or support requests, protecting accounts, preventing fraud, and complying with legal obligations.

We may contact you in person, by phone, SMS, email, or directly through our ordering platform regarding your active order. These transactional communications include order confirmations, preparation updates, pickup or delivery notices, and issue resolutions.

3. Consent and Choices

By providing personal information, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy, where consent is required by law.

Providing basic information is necessary to fulfill your orders. You may withdraw consent for optional uses of your data by contacting us, subject to necessary legal, accounting, and fraud-prevention limits.

Marketing Text Messages: Marketing texts will only be sent with your explicit, legally required consent. You can unsubscribe at any time by replying “STOP”. Unsubscribing from marketing messages will not stop necessary transactional alerts regarding an active order.

4. Cookies and Browser Storage

Our website uses essential cookies and storage for core site functions, and optional functional cookies and storage for user convenience.

Essential Cookies and Storage (Cannot be turned off)

These are required and cannot be turned off in Cookie Settings. They support core website functions, including online ordering, checkout, shopping cart retention, secure payment processing, order tracking, and calculating delivery or pickup estimates. Our payment service provider may also use its own required cookies or similar storage to complete transactions.

If essential cookies or storage are disabled or blocked in your browser settings, website pages and order-related features, including checkout, payment handoffs, cart retention, and delivery tracking, may become unavailable, may reset, or may not function reliably. Cookie consent choices are remembered for 30 days from your last visit or preference update.

Functional Cookies and Storage (Optional)

These may remember helpful choices on this device, such as delivery or pickup preferences, saved customer details, saved order details, and display preferences. Saved customer details are encrypted and are not used for an order unless you choose to apply them.

When you use online ordering, your address and cart items are processed to help determine whether we provide delivery service to the requested location and to provide estimated delivery or pickup timing for your order. This information is used only to facilitate your delivery or pickup experience. Saved customer details expire after 30 days of inactivity and can be cleared from your browser or Cookie Settings at any time.

Because essential cookies and storage are required for core website and ordering functions, turning functional cookies and storage off should not stop the website or the basic order flow from working. However, saved customer details, delivery or pickup preferences, saved order details, and other convenience features may be unavailable or may reset between visits.

5. Third-Party Service Providers & Payments

We do not sell, rent, or trade your personal information. We share data with trusted service providers only as necessary to facilitate your transactions and run our operations:

• Address Autocomplete: We use the Google Places API to suggest delivery addresses as you type. Address inputs and technical data are processed under the Google Privacy Policy ⇱.
• Spam and Bot Protection: We use Google reCAPTCHA v2 (v2 captcha) to verify human interactions and protect our website from spam, fraud, and automated abuse. Device and browser data required for this verification are processed under the Google Privacy Policy ⇱.
• Payment Processing: Transactions are handled directly by secure payment service providers or terminals. We do not store your full card number, security code, or account sign-in details. Our processors handle payment tokens, refund identifiers, and fraud-prevention signals.
• Operational Providers: Data is shared with web hosts, delivery dispatchers, customer support systems, and accountants to fulfill your order. Some providers may process or store data outside Canada (such as in the United States), where it becomes subject to local laws.

6. Safeguards and Retention

We deploy reasonable technical and organizational safeguards to protect your personal information against unauthorized access, use, disclosure, loss, or misuse.

We retain personal data only as long as reasonably necessary to fulfill orders, process refunds, provide customer support, prevent fraud, and maintain standard legal and business accounting records.

7. Access, Correction, and Privacy Requests

You have the right to request access to or correction of your personal information, or to lodge a privacy inquiry or complaint. To do so, please contact our Privacy Officer using the details below. We may require identity verification before releasing or updating your records.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational or regulatory updates. Changes take effect immediately upon being posted to the website. We encourage you to review this page periodically to stay informed about our data practices.

9. Contact Information

Last updated: May 15, 2026